Frequently Asked Questions.
We serve all of the Midwest region, including Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, and Wisconsin.
We accept most major insurance plans and can assist with billing and pre‑authorization.
Absolutely. Our teams include clinicians certified in Pediatric Advanced Life Support (PALS) and Neonatal Resuscitation (NRP). We provide age‑appropriate equipment—car seats, incubators, and specialized monitors—to safely transport infants and children.
Yes,a prior authorization can be obtained for patients with recurring appointments, covering multiple trips within a 60-day period.
Non-Urgent Outpatient and Elective Inpatient Services:Decisions are typically made within 3 business days.
Urgent Pre-Service Requests:Determinations are generally provided within 72 hours.
These timeframes are designed to ensure timely access to necessary medical services.
Yes,most non-emergent transportation services require prior authorization. However, Some may notrequire prior authorization, if they meet the stretcher requirements criteria.
A prior authorization is valid only for the specific date indicated on the prior authorization request form.
No,prior authorization is not required for emergency transportation services.
No, the ambulance provider cannot bill the patient. In such cases, the healthcare facility is responsible for covering the payment.
If a patient does not meet the medical necessity requirements for ambulance transportation, consider alternative options such as a wheelchair van, taxi, rideshare services like Uber, or assistance from friends and family.
Prior authorization should always be obtained beforescheduling any medical transportation services. This ensures that the necessary approvals are in place to avoid delays or issues with coverage.
For non-emergency ambulance transportation, the responsibility for obtaining prior authorization typically lies with the requesting provider. This may include physicians, nursing facilities, healthcare providers, or other authorized parties. Ambulance providers can support the process by sharing essential details such as their National Provider Identifier (NPI), fax number, and business address with the requesting provider. However, it is important to note that the Non-Emergency Ambulance Prior Authorization Request Formmust be completed, signed, and submitted by the Medicaid-enrolled requesting provider—not the ambulance provider.