Privacy Policy

Last updated: May 7, 2025

Midwest Ambulance (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

1. Information We Collect

a. Personal Information
• Contact details (name, address, phone number, email)
• Date of birth, gender, and medical record identifiers
• Insurance information (plan name, policy number, billing data)

b. Medical Information
• Trip reports, run sheets, and patient care documentation
• Facesheets, History & Physical (H&P) summaries, Medication logs

c. Technical & Usage Data
• IP address, browser type, device identifiers
• Pages visited, time spent on pages, and navigation paths
• Cookies and similar tracking technologies

2. How We Use Your Information

  • Service Delivery: To arrange, coordinate, and document ambulance transport and medical care.

  • Billing & Claims: To process insurance claims, collect payments, and obtain prior authorizations.

  • HIPAA Compliance: To maintain records in accordance with federal and state health privacy laws.

  • Customer Support: To respond to inquiries, process requests for medical records, and provide quotes.

  • Website Improvement: To analyze usage patterns, diagnose technical issues, and optimize site features.

  • Legal Obligations: To comply with law enforcement requests, court orders, and regulatory requirements.

3. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences and form entries

  • Analyze website performance and usage

  • Deliver relevant content and improve your experience

You may disable cookies through your browser settings, but some site features may not function properly.

4. Information Sharing & Disclosure

a. Third-Party Service Providers
We share data with trusted vendors who help us deliver our services (billing processors, hosting providers, analytics). They are bound by confidentiality obligations.

b. Healthcare Partners
Your medical and transport information may be disclosed to receiving hospitals, physicians, or other healthcare entities involved in your care.

c. Legal & Safety
We may disclose information to comply with legal obligations, protect our rights, or respond to emergencies that threaten health or safety.

5. Data Security

We implement administrative, technical, and physical safeguards—including encryption, access controls, and regular audits—to protect your information. Despite our best efforts, no system is completely secure; if we learn of a breach, we will notify you and authorities as required by law.

6. Your Rights

  • Access & Correction: You may request copies of or corrections to your personal and medical records.

  • Restrictions: You can ask us to limit certain uses or disclosures of your data.

  • Opt-Out: You may opt out of marketing communications at any time by contacting us.

  • Complaints: You have the right to file a complaint with our HIPAA Privacy Officer or the U.S. Department of Health and Human Services.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us to have it deleted.

8. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top will reflect any changes. We encourage you to review this page regularly.

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